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From delivery and returns to payments, sizing and orders — find quick answers to the questions our customers ask most.
Frequently Asked
Everything you need to know about shopping with Zoxaro. Can't find what you're looking for? Contact our support team.
Orders are processed within 1–2 business days.
Standard delivery typically takes 3–5 business days, while express delivery generally takes 1–2 business days depending on your location.
Once your order ships, you'll receive a tracking link by email and SMS.
After your order has been shipped, we'll send tracking information to your registered email address and phone number.
You can use the tracking link to follow your shipment.
Yes. Eligible unused items can generally be returned or exchanged within 14 days of delivery.
- Items must be unused and unworn.
- Original packaging should be included.
- Original tags should remain attached.
Please see our Return & Refund Policy for complete conditions.
Approved refunds are generally processed within 5–7 business days after the returned product has been received and approved.
Your bank or payment provider may require additional processing time.
We accept major credit and debit cards, UPI, net banking, and popular digital wallets.
Cash on Delivery is available in selected locations.
Transactions are encrypted and processed through a secure payment gateway.
Zoxaro does not store your complete card details on our website.
Every applicable product page includes a detailed size guide with measurements.
Compare the measurements with an item you already own for a better fit.
If you're still unsure, contact our support team for assistance.
Contact our support team as soon as possible after receiving the order.
Please provide your order number along with clear photographs of the product and packaging so we can review the issue.
If you need to change or cancel an order, contact our support team as soon as possible.
Changes or cancellations may not be possible after the order has entered the shipping process.
First, check your shipment tracking information for the latest update.
If your order is delayed beyond the expected delivery window, contact our support team and provide your order number.
Our support team is available Monday–Saturday, 9 AM–7 PM.
Email: support@zoxaro.com
Phone: +91-98785-11362
No problem. Our support team is happy to help.
Send us your question through our Contact Us page or email support@zoxaro.com.
Shipping & Delivery
Learn about processing times, delivery options and order tracking.
Returns & Refunds
Find out about our 14-day return window, exchanges and refunds.
Product Help
Need help with sizing, product details or choosing the right item?
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Can't find the answer you're looking for? Our customer support team is ready to help with your order, product questions, returns, payments and more.